Policies & Care


 

CARING FOR YOUR KNOTS 

We recommend hand washing all knots in warm water when necessary and spot cleaning to keep those knots looking fresh!   We do not recommend using a washer or dryer for cleaning to help maintain the original shape of your one-of-a-kind piece.   

OUR RETURN POLICY

We do not currently accept returns, but if you receive a product from us that does not meet our store standards or is damaged from shipping, we will be happy to provide a refund or exchange.

TURNAROUND TIME

Our current turnaround time to ship orders out is 1-2 weeks. Every product is handmade to ensure a unique and perfect fit for you! If you have any questions, please feel free to email us at ivyandroco@gmail.com.